Alpen Heir KG – Frequently Asked Questions
Your Journey, Made Simple
At Alpen Heir KG, we want your luxury transfer experience to be seamless. Below, find quick answers to common questions—sorted for your convenience.
How do I book an airport transfer?
Easily! Visit our website, enter your pickup/drop-off details, select your luxury vehicle, and confirm instantly.
Which airports and destinations do you serve?
We cover transfers from Innsbruck, Salzburg, Zurich, and Munich Airports to all major Alpine destinations—ski resorts, hotels, and private residences.
Can I request special accommodation (child seats, extra luggage, etc.)?
Absolutely! Specify your needs during booking, and we’ll ensure tailored experience.
What payment methods do you accept?
We offer flexibility:
✔ Online (credit/debit card)
✔ Onboard (cash in EURO or card)
✔ Corporate billing (for business clients)
Are your luxury services expensive?
Not at all! We provide premium rides at competitive rates—luxury shouldn’t break the bank.
Are taxes and fees included in the price?
Yes, all quotes are final with no hidden charges.
Can I modify or cancel my booking?
Yes! Adjustments can be made via E-Mail or by contacting our 24/7 support team, terms applied.
Is there a cancellation fee?
Fees depend on notice time (cancelling 24 hours before starting the ride will be free). Last-minute cancellations may incur charges.
What if my flight is delayed?
We monitor flights in real-time—your chauffeur will adjust pickup accordingly at no extra cost.
Are your chauffeurs professional?
Absolutely! Our drivers are licensed, multilingual, and trained in safety and hospitality.
How do I identify my driver at the airport?
Your chauffeur will meet you on arrivals with a name sign and assist with luggage.
Is customer support available 24/7?
Yes! Call, email, or chat anytime—we’re always here to help.
Still Need Help?
📞 Call: +43 512 319766 (20)
📧 Email: support@alpenheir.at
💬 WhatsApp Chat: +43 664 5311431