Privacy Policy – Alpen Heir

Privacy & Data Security Policy – Alpen Heir KG

At Alpen Heir KG, we prioritize your privacy and the security of your personal data. As a luxury transfer service operating across the Alpen region, we adhere strictly to Austrian Data Protection Laws (DSG, GDPR) and European Union General Data Protection Regulation (GDPR) to ensure your information is handled with the utmost care.

1. Data We Collect

To provide seamless and personalized services, we may collect:

Personal Details: Name, contact information (email, phone number), and address.
Booking Information: Pickup/drop-off locations, travel dates, flight details, and special requests.
Payment Data: Encrypted credit/debit card details (processed securely via PCI-DSS compliant systems).
Technical Data: IP address, browser type, device information (for website optimization and security).

2. How We Use Your Data

Your information helps us deliver exceptional service:

Booking & Reservations: Confirming rides, processing payments, and managing cancellations.
Customer Support: Providing 24/7 assistance and resolving inquiries.
Service Improvements: Analyzing trends to enhance our fleet, routes, and user experience.
Legal Compliance: Meeting regulatory requirements (e.g., invoicing, tax obligations).

3. Data Security Measures

We employ industry-leading safeguards to protect your data:

End-to-End Encryption: All sensitive data (payment details, personal info) is encrypted using TLS/SSL protocols.
Secure Payment Processing: Card transactions are handled via PCI-DSS certified gateways—we never store full card numbers.
Access Controls: Only authorized personnel can access customer data, strictly on a need-to- know basis.
Regular Audits: We conduct frequent security assessments to prevent breaches and ensure compliance.

4. Data Retention & Deletion

We retain your data only as long as necessary (e.g., for bookings, legal obligations, or dispute resolution).
You may request deletion of your personal data at any time, unless retention is required by law.

5. Your Rights Under GDPR

As a customer, you have the right to:

Access your personal data stored by us.
Correct inaccurate or incomplete information.
Request deletion (where applicable under GDPR).
Object to data processing for marketing or other non-essential purposes.
Data Portability – receive your data in a structured, machine-readable format.

To exercise these rights, contact our Data Protection Officer (DPO) at:

[DPO Email] | [DPO Contact Number]

6. Third-Party Sharing

We only share data when essential for service delivery:

Chauffeurs & Dispatchers: Necessary booking details to fulfill your ride.
Payment Processors: Securely transmit transaction data (no storage of full card details).
Legal Authorities: If required by Austrian/EU law (e.g., fraud investigations).

We never sell or lease your data to third-party marketers.

7. Cookies & Tracking

Our website uses essential cookies for functionality (e.g., booking forms) and analytics cookies (anonymous traffic data). You can manage preferences via your browser settings.

8. Policy Updates

We may update this policy to reflect legal changes. Significant revisions will be communicated via email or website notices.

9. Contact Us

For privacy-related questions or concerns, reach out to:

Alpen Heir KG Data Protection Team

Eduard-Bodem-Gasse 6, 6020 Innsbruck. AT

📞 Call: +43 512 319766 (20)

📧 Email: support@alpenheir.at

Your trust drives our excellence. Ride with confidence, knowing your data is protected with Alpen Heir KG.