Terms And Conditions

Terms and Conditions – Alpen Heir KG

Welcome to Alpen Heir KG – your premier luxury transfer service across the breathtaking Alpen region. Before booking your seamless ride with us, please take a moment to review our Terms and Conditions to ensure a smooth and enjoyable experience.

1. Booking & Confirmation

All bookings made through our website, phone, or authorized partners are subject to availability.
A confirmation email/SMS will be sent upon successful booking. Please verify all details (pickup time, location, and destination) for accuracy.
For last-minute bookings (within 3 hours of pickup), availability is not guaranteed.

2. Payment Options

We offer flexible payment methods for your convenience:

Online Payment (secure credit/debit card processing via our website).
Cash/Card On Board (pay directly to your chauffeur in EURO depending on the service location).
Corporate accounts and recurring clients may be eligible for invoicing—contact our customer service for details.

3. Cancellation Policy

We understand that plans change, so we offer a fair cancellation policy:

Free Cancellation: Cancel at least 24 hours before your scheduled pickup time at no charge.
Late Cancellation: Cancellations made within 24 hours of the pickup time will incur a cancellation fee (up to 50% of the total fare).
No-Show Policy: If you fail to appear at the pickup location without prior notice, 100% of the fare will be charged.

4. Changes to Booking

Changes to pickup time, location, or vehicle type are subject to availability and may incur additional charges.
Requests for modifications should be made at least 12 hours before pickup to ensure smooth adjustments.

5. Service Guarantee

Luxury Fleet: Travel in style with our premium vehicles, maintained to the highest standards.
Professional Chauffeurs: Courteous, skilled, and knowledgeable drivers ensure a safe and comfortable journey.
24/7 Support: Our customer service team is always ready to assist you before, during, or after your ride.

6. Delays & Unforeseen Circumstances

While we strive for punctuality, factors like extreme weather, traffic, or flight delays may affect pickup times.
We monitor flights for airport transfers—if your flight is delayed, your chauffeur will adjust accordingly at no extra cost.

7. Liability & Passenger Responsibility

Alpen Heir KG is liable for lost or damaged luggage during ride. Please ensure all belongings are secure.
Passengers are responsible for any damage caused to the vehicle due to misconduct.
Smoking and consumption of alcohol inside the vehicle are strictly prohibited.

8. Special Requests & Accessibility

Child seats, special accessibility needs, or other requests should be specified at the time of booking, all the Child seats and special persons equipment will be free of cost.
Additional charges may apply for extra services (e.g., multiple stops, waiting time beyond the complimentary period).

9. Pricing & Surcharges

All prices are quoted in EUR (for Austria, Germany, Italy & Switzerland).
Tolls, parking fees, and late-night/early-morning surcharges may not apply and will be communicated upfront.
No Extra and hidden charges.

10. Governing Law & Disputes

These terms are governed by Austrian law. Any disputes shall be resolved in the courts of Innsbruck, Austria.

By booking with Alpen Heir KG, you agree to these Terms and Conditions. We’re committed to providing you with an exceptional travel experience—luxury, reliability, and affordability combined.

Ready to ride in style? Book now and let us take you there!

For any questions, contact our 24/7 support:

📞 Call: +43 512 319766 (20)

📧 Email: support@alpenheir.at

💬 WhatsApp Chat: +43 664 5311431

Alpen Heir KG – Where Every Journey is a Luxury Experience.